In a constantly changing environment, a “results-oriented approach” combined with an intrapreneurial mindset (the entrepreneurial spirit among employees) is the key to success in an uncertain market. Results-oriented employees seek to have a measurable positive impact on the company.

They are motivated by the achievement of objectives and the realization of concrete projects. They are aware of their own influence on the various stages of the entire production or service chain, right up to the impact on the customer. This pragmatic approach makes it possible to skillfully navigate uncertainty while achieving concrete results. Our tailor-made approach offers the opportunity to succeed in this complex environment.

One of our customers, a major local bank, asked us to support them in this results-driven approach.

 

Our mission:

At the request of the quality manager of this local banking organization, we were asked to help her change the internal mindset by introducing a “results-oriented approach”. Employees in the various departments were to become aware of their influence on the overall result of the service chain for the end customer.

The company wanted a flexible, practical solution in the form of implementation-oriented workshops. The aim was to achieve concrete results based on the optimization of certain company processes. Hence the desire to establish an intrapreneurial mindset, i.e. to develop innovation and creativity, the capacity for calculated risk-taking, and responsibility, openness to change, collaboration and communication. All of this, of course, integrated within a framework of respect for the company’s constraints and values.

To successfully implement this approach, our customer wanted to ensure that its employees fully understood this new operating model. This is the only way to maximize the chances of success, and to reap the full benefits of this evolution.

 

Our approach to this mandate:

To reinforce adherence to the intrapreneurial approach, we guided employees through a series of key steps. Our method was based on concrete and pragmatic “pop-up” workshops (1h-1h30 maximum) to understand and cultivate the intrapreneurial spirit through practical examples and exercises. The following elements played a role in this process:

  • Defining clear, measurable objectives (SMART objectives) and breaking them down into smaller, achievable steps to facilitate progress.
  • Drawing up a detailed action plan to achieve set objectives, and understanding methods for identifying the resources needed, any obstacles and strategies for overcoming them.
  • Deepen time and priority management techniques to optimize productivity. Emphasize the importance of prioritizing tasks according to their impact on results.
  • Develop the skills needed to cope with challenges and failures (the principle of resilience) and how to take risks thoughtfully, weighing up the potential benefits against the risks involved.
  • Monitor and evaluate progress against objectives. Recognize the importance of adapting activities based on results and of responding flexibly to change.
  • Establish collaborative processes with team members, partners and stakeholders to leverage shared strengths and capabilities to achieve objectives.
  • Organize internal communication so that different stakeholders develop a common understanding of expectations and progress, and align their activities with objectives.

 

Use the “results-oriented approach”:

This approach leads employees to reflect on their respective roles in the organizational process, and to assume greater responsibility for innovation. They become aware of the importance of each individual in the various phases of the process and projects. They focus on the evolution of their own activities, as well as departmental and corporate processes. 

Entrusting employees with intrapreneurial co-responsibility and developing a results-oriented environment with them not only increases their motivation, but also empowers them to successfully navigate uncertainty while achieving tangible results.

When these techniques and skills are put into practice, a results-oriented approach becomes a powerful engine for achieving goals.

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